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02 / Service desk

Never let a customer complaint disappear into a chat.

Log, assign, update, hold and close service calls with the context the team needs.

Try this in your businessSee the connected workflow

Self-guided showroom · No login required · Screenshots use safe demo data and are not a live editable sandbox.

Overview Customers Service calls Engineers Mobile Quotations Delivery Materials Reports

The business problem

Before the record is clear.

A customer calls, somebody messages an engineer and two days later the office is asking who owns the job. Unstructured updates make every open complaint feel like an investigation.

  • A loose complaint and a WhatsApp message
  • No shared view of pending jobs
  • Unclear reason for a delayed call

The Navixo solution

Work that carries context.

Create a service call with the customer, problem, priority, category and status. Assign one or multiple engineers, record materials and closure remarks, and use filters to see what still needs attention.

  • A call with owner, status and priority
  • Office visibility into progress
  • Closure remarks that remain with the work

How it works

A practical handoff from office to field.

Follow the sequence that matches this module. Some jobs skip steps; the record stays connected where the workflow applies.

Desktop / office
  1. 01Find the customer and create a service call.
  2. 02Record the problem, priority, category and next action.
  3. 03Assign one or multiple engineers and review open workload.
  4. 04Edit the call as work progresses; hold it with a reason when work must wait.
  5. 05Close the call with completion details so the record remains useful.
Mobile / PWA
  1. 01Open assigned work from the engineer PWA.
  2. 02Review customer and job details before starting.
  3. 03Update status and add service context or material used.
  4. 04Complete or hold the call with a clear reason.

Actual software

Look closely at the work.

Use the device toggle where both captures are available. Open any image for a readable view.

Assign and edit service callService-call edit workspace with customer, category, priority, assignment and status controls; internal notes are omitted.Admin · public-safe demo capture
Call closure workflowClosure modal for engineer remarks, assignment and delivery context; this is an unsubmitted form.Engineer · public-safe demo capture
Customer-filtered call historyReal customer-filtered history view for the synthetic Aurora Grid Systems demo account.Admin · public-safe demo capture
Service call expanded detailsExpanded call details show problem, category, contact, engineer assignment and chronology without sending any action.Admin · public-safe demo capture
Service calls listDense responsive call queue with priorities, assignment status, ageing, inward badges and safe next actions.Admin · public-safe demo capture
Call material entryOpen-call material modal with a filled synthetic item, model, serial, quantity and customer-facing selling rate; purchase-cost controls are not exposed.Engineer · public-safe demo capture

All public captures use demo information only. The showroom does not expose live customer records, tokens or internal routes.

Short screen demo

Watch this workflow in context.

Captioned screen walkthroughs use the same public-safe demo product. There is no live editable sandbox behind the player.

Service calls

How to log a service call

A captioned screen walkthrough of the call record, context and next action.

Why it matters

Business value you can feel in the day.

Navixo is useful when it reduces uncertainty for the owner, office team and engineer — not because a menu exists.

  • No forgotten complaints
  • Clear responsibility for open work
  • A reliable trail from first call to closure

Connected features

Keep exploring the record.

Assignment supports one or multiple engineers; it is not automatic scheduling.

Connected moduleCustomer management→Connected moduleEngineer management→Connected moduleMaterial used→Connected moduleFollow-ups→

Continue exploring Navixo

What naturally comes next.

01 / Customer recordCustomer management→03 / Team workloadEngineer management→06 / MaterialsMaterial used→09 / MomentumQuotation follow-ups→

Ready to look closer?

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