01 / Customer record
Know what happened when a customer calls again.
Keep customer contact, GST and AMC context close to the service work that follows.
Product showroom / feature library
Everything you need to run your service business.
Explore how Navixo connects customers, service teams, quotations, materials, documents and daily operations in one system.
Choose a workflow
Go deeper when you are ready.
These are current Navixo product areas. Open a page to inspect the workflow and the screens that connect it to the rest of the business.
02 / Service desk
Never let a customer complaint disappear into a chat.
Log, assign, update, hold and close service calls with the context the team needs.
03 / Team workload
Know who is working where.
Give every service call clear responsibility while the office keeps a view of workload.
04 / Field PWA
Assign from the office. Work from the site.
Engineers can open assigned work, update service calls and record materials from a supported phone.
05 / Workshop trail
Keep every device and handover visible.
Record inward items, pickup approvals, service-centre decisions and outward delivery in one operational trail.
06 / Materials
Know what was used on every job.
Capture material used during service work and keep it connected to the call and handover.
07 / Item identity
Keep equipment names consistent without pretending it is inventory.
Use a structured naming helper for clearer quotations, documents and barcode/OCR-supported lookup where configured.
07 / Quote workflow
Create professional quotations without the scramble.
Build, revise, share and follow up on quotations with GST options and alternatives.
08 / Handover
Professional handovers, connected to the work.
Create, edit and print Delivery Challans without losing the service or quote context.
09 / Momentum
Keep a quote moving after it leaves the desk.
Attach follow-up reminders and customer replies to the quotation decision.
10 / Visibility
Know what needs your attention today.
See pending work, call status and operational reports without asking everyone for an update.
11 / Connected messages
Keep important sending history near the work.
Use configured email and WhatsApp workflows for calls, quotations and challans while the record stays in Navixo.
12 / Workspace
Give the right people the right view.
Keep a company workspace organised with Admin and Engineer roles, company settings and multiple users.
13 / Operational money trail
See what was collected with the work.
Record call collections and cash Delivery Challan payments with operational balances and Kasar adjustments.
Keep exploring
See the complete service rhythm.
Move from the feature library to the end-to-end workflow, then decide whether Navixo fits your shop.