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Office equipment

Track printer faults from desk to service centre.

Printer service involves repeat complaints, site visits and occasional workshop repair. Navixo gives the office one queue for both kinds of work.

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Your operational path

From the first request to a useful record.

Use the stages that apply to each job; not every industry job requires a quote, Delivery Challan or collection.

  1. 01
    A customer reports a print, paper or hardware issue.

    A customer reports a print, paper or hardware issue.

  2. 02
    The office creates a prioritised service call.

    The office creates a prioritised service call.

  3. 03
    An engineer visits or the printer is received for repair.

    An engineer visits or the printer is received for repair.

  4. 04
    Material and repair outcomes are recorded against the job.

    Material and repair outcomes are recorded against the job.

  5. 05
    The office follows up on a quote and documents return or completion.

    The office follows up on a quote and documents return or completion.

Business value

What the owner gets from the connected trail.

Printer businesses often alternate between on-site service and inward repair, so both field and workshop paths can sit in the same customer context.

  • Separate open calls from completed work
  • Keep repair-centre decisions visible
  • Follow up on parts and quote decisions

Actual software

See the modules behind the workflow.

These public-safe product captures illustrate the declared modules; they are not a live tenant or editable demo.

Assign and edit service callService-call edit workspace with customer, category, priority, assignment and status controls; internal notes are omitted.
Call closure workflowClosure modal for engineer remarks, assignment and delivery context; this is an unsubmitted form.
Customer-filtered call historyReal customer-filtered history view for the synthetic Aurora Grid Systems demo account.
Service call expanded detailsExpanded call details show problem, category, contact, engineer assignment and chronology without sending any action.
Service calls listDense responsive call queue with priorities, assignment status, ageing, inward badges and safe next actions.
Call material entryOpen-call material modal with a filled synthetic item, model, serial, quantity and customer-facing selling rate; purchase-cost controls are not exposed.

Relevant modules

Explore the product areas that support this work.

Explore moduleService calls→Explore moduleMobile engineer app→Explore moduleRepair workflow→Explore moduleFollow-ups→

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